Refund policy
Return Policy
At Kyte Car Parts, customer satisfaction is important to us. However, due to the nature of automotive oils and fluids, all sales are final, and products are non-returnable, except in the following cases:
- You received the wrong item
If you believe your case qualifies, you must contact us within 7 days of receiving your item to request a return.
Eligibility for Return (If Approved)
To be eligible for a return (only if approved), the item must be:
- Video recorded before unboxing or opening the package.
- In the same condition as when received
- Unopened, unused, and in its original packaging
- Accompanied by a receipt or proof of purchase
To start a return, please contact us at info@kytecarparts.com. Do not send any items back without prior approval—unauthorized returns will not be accepted.
Post Return Approval
If your return is accepted, we’ll provide a return shipping label and instructions on how to proceed. Or we will arrange the return from our courier partner.
Non-Returnable Items
We do not accept returns for the following:
- Products in opened or used condition
- Engine oils, lubricants, additives, and other automotive fluids, unless damaged upon delivery
- Sale items or gift cards
- Custom or special-order products
- Hazardous materials or flammable liquids/gases
Refunds
If your return is approved and received in acceptable condition, we will notify you and process a refund to your original payment method within 10 business days. Processing time by your bank or credit card company may vary.
If you haven’t received your refund within 7 business days of approval, please contact us with your order id at info@kytecarparts.com.